CUSTOMER SUCCESS STORY

Live! Casino & Hotel Louisiana

Live! Casino & Hotel Louisiana selected PDQ POS to support food, beverage, gaming and hospitality operations throughout its newest gaming property in Bossier City.

The Challenge

Deliver a consistent guest experience across multiple dining, entertainment and gaming venues within a new casino resort.

The Solution

Enterprise deployment of PDQ POS, tablets, kiosks and mobile ordering technology.

The Result

A fully integrated hospitality technology platform supporting operations across the entire property.

THE BUSINESS

A world-class gaming and hospitality destination.

Live! Casino & Hotel Louisiana opened in Bossier City, Louisiana, as a premier gaming, entertainment and hospitality destination serving guests throughout the Ark-La-Tex region. The property includes multiple restaurants, bars, entertainment venues, gaming areas and hotel accommodations. 【1-a11a46】

With numerous food and beverage outlets operating throughout the property, management required a technology platform capable of supporting a large-scale guest experience from opening day. 【1-a11a46】

THE CHALLENGE

Supporting operations across an entire casino property.

Casino resorts combine multiple operational environments, including restaurants, bars, quick service concepts, entertainment venues, gaming floors and hotel services.

The technology platform needed to provide a consistent guest experience while supporting high transaction volumes and multiple service models throughout the property.

THE SOLUTION

A complete PDQ POS deployment.

Enterprise POS Infrastructure

Signature Systems deployed PDQ POS throughout the property, including more than 50 devices supporting various food and beverage operations. 【1-a11a46】

Tablets and SSI's 3-in-1 kiosk technology were included as part of the deployment. 【1-a11a46】

Mobile Ordering Innovation

The project became the first property to implement SSI's new mobile ordering solution. 【1-a11a46】

The deployment expanded the ways guests can interact with food and beverage outlets throughout the casino experience. 【1-a11a46】

“Live! Casino & Hotel Louisiana became the first property to run the new SSI mobile ordering suite as part of a complete PDQ POS deployment.”

THE RESULT

Expanding a successful partnership.

Live! Casino & Hotel Louisiana became the fourth property within the Cordish Gaming portfolio to adopt PDQ POS since the partnership began. 【1-a11a46】

The deployment ensures consistent technology, operational visibility and guest service capabilities across one of the newest gaming destinations in the region. 【1-a11a46】

PRODUCTS USED

Technology featured in this deployment.

PDQ POS

Enterprise casino and hospitality point of sale.

3-in-1 Kiosks

Guest self-service ordering and transaction processing.

Mobile Ordering

Property-wide mobile guest ordering experience.