CUSTOMER SUCCESS STORY

Prairie Flower Casino

Following a major expansion, Prairie Flower Casino selected PDQ POS to modernize food and beverage operations with mobile POS, self-service kiosks, and enterprise management tools designed for a 24/7 casino environment.

The Challenge

Support a rapidly expanding casino operation while delivering an exceptional guest experience across food and beverage venues.

The Solution

Deploy PDQ POS with new workstations, mobile tablets, kiosks, and enterprise management capabilities.

The Result

A scalable technology platform designed to support growth, operational visibility, and superior guest service.

THE BUSINESS

A rapidly growing tribal gaming destination.

Prairie Flower Casino, owned and operated by The Ponca Tribe of Nebraska, serves guests throughout the Midwest from its location in Carter Lake, Iowa.

Following a major expansion, the property transformed into a 70,000 square-foot gaming destination featuring expanded gaming, food and beverage operations, and enhanced guest amenities.

THE CHALLENGE

Find a POS platform that matched the property's vision.

As Prairie Flower Casino completed its expansion, leadership wanted a point-of-sale solution that reflected the property's commitment to delivering a best-in-class guest experience.

The casino operates around the clock and required a reliable, enterprise-ready platform capable of supporting continuous service while providing operational visibility and scalability.

THE SOLUTION

Mobile, self-service, and enterprise-ready technology.

Modern Food & Beverage Operations

PDQ POS deployed new point-of-sale hardware throughout the property, including traditional terminals, mobile tablets, and guest-facing self-service kiosks.

The solution provided greater flexibility across food and beverage locations while supporting long-term operational growth.

Reliability for a 24/7 Environment

Reliability was a critical factor during the evaluation process.

Prairie Flower Casino selected PDQ POS because of its proven track record in gaming and hospitality environments where uninterrupted operations are essential.

“SSI's POS had the features we were looking for, but their reputation for reliability was the key factor in our decision. This casino will serve guests every hour of every day and we want them all to have the kind of experience that makes them want to come back.”

Raymond Bertschy, Director of Food & Beverage, Prairie Flower Casino
THE RESULT

A technology foundation built for continued growth.

Prairie Flower Casino successfully implemented PDQ POS in February 2025, providing staff with modern technology and management tools aligned with the property's expansion objectives.

Mobile ordering, self-service capabilities, and centralized management tools help support efficient operations while enhancing the guest experience throughout the resort.

The deployment also marked PDQ POS's first gaming installation in Iowa and expanded its growing presence among tribal gaming organizations nationwide.

PRODUCTS USED

Technology featured in this deployment.

PDQ POS

Enterprise point-of-sale platform designed for gaming, hospitality, and food & beverage operations.

Mobile POS

Tablet-based ordering technology that improves staff mobility and service efficiency.

Self-Service Kiosks

Guest-facing ordering technology that provides convenience while helping improve operational throughput.

“We're proud to have served The Ponca Tribe of Nebraska in helping them actualize their vision for their expansion. We look forward to our continued partnership and the continued success of their casino.”

John White, EVP / CTO, PDQ POS